Shipping Policy

Thank you for shopping with Nally 3D. Please review our shipping information below before placing your order.

Processing Time

Most Nally 3D products are made to order. Orders are typically processed and prepared for shipment within 3–5 business days.

Personalized, custom, or large orders may require additional processing time. Any significantly longer production times will be noted on the product listing when applicable.

Business days do not include weekends or major holidays.

Shipping Carrier

Nally 3D ships orders through the United States Postal Service (USPS).

Available USPS shipping options and rates are displayed at checkout.

Shipping Rates

Shipping costs are calculated at checkout based on your order, package size, shipping destination, and selected USPS shipping service.

Any available free shipping offers or promotions will be shown at checkout.

Delivery Estimates

Delivery estimates shown at checkout begin after your order has been processed and shipped.

USPS delivery estimates are not guaranteed. Weather, holidays, high shipping volume, and other carrier delays may affect delivery.

Tracking

Tracking information will be provided when your order ships.

Please allow time for USPS to scan the package and update the tracking information after shipment.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, please contact Nally 3D as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or shipped.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping the order.

Delayed or Missing Packages

If your package appears delayed, please check the USPS tracking information first.

If tracking shows that your package was delivered but you cannot locate it, check around the delivery location and with other members of your household before contacting us.

If you still cannot locate your order or USPS appears to have lost the package, please contact Nally 3D so we can help determine the next steps.

Damaged Orders

If your order arrives damaged, please contact Nally 3D as soon as possible.

Please include photos of the damaged item, packaging, and shipping label. These may be needed to resolve the issue or submit a claim with USPS.

International Shipping

International shipping availability may vary by destination.

International customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.

Nally 3D is not responsible for delays caused by customs processing.

Order Changes and Cancellations

Because many Nally 3D products are made to order, please contact us as soon as possible if you need to change or cancel an order.

Once production has started or an order has shipped, changes or cancellations may not be possible.

Questions?

If you have questions about shipping or an existing order, please contact Nally 3D through the contact page at Nally3D.com.